Tickets · QuByte Desk

Open 18

Unassigned 3

SLA risk 4

AI triaged

Awaiting client

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	Ticket	Client	Assignee	Priority	SLA	Age
	#4821 Internet down — whole office Incident · gateway offline	Summit Law R. Chen	Unassigned	Critical	-12m	14m
PS	#4820 Outlook keeps asking for password Service request · AI: conditional-access likely	ABC Dental Mary R.	Priya S.	High	34m	1h 20m
	#4819 Huntress isolation — FRM-WS-14 Security · restricted visibility	Front Range Mfg Monitoring	Owen W.	Critical	2h 40m	48m
DB	#4818 New user onboarding — 2 hires Service request · Mon start	Mesa Acctg D. Boyd	Dana K.	Medium	3h 10m	3h
	#4812 Backup job failing nightly Alert · NAS retry queued	Peak Realty Monitoring	Owen W.	High	1h 05m	9h
SO	#4815 Printer offline — front desk Service request	Peak Realty S. Ortiz	Priya S.	Medium	4h 45m	2h
OW	#4809 Teams audio dropping in meetings Service request · intermittent	Rocky Mtn Peds L. Grant	Owen W.	Low	1d 2h	1d
DK	#4804 Quote: firewall refresh (3 sites) Sales opportunity	ABC Dental M. Alvarez	Dana K.	Low	2d	2d

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